Thank you for shopping at Dar Rotin. We take great pride in our handcrafted rattan furniture and decor. Because our items are handmade by artisans, we want to ensure you are completely satisfied with your purchase.

1. Return Window

We offer a 14-day return policy. You have 14 days after receiving your item to request a return.

2. Eligibility for Returns

To be eligible for a return, your item must be:

• In the same condition that you received it.

• Unused and in its original packaging.

• Accompanied by the receipt or proof of purchase.

Non-returnable items:

• Custom-made or personalized rattan pieces.

• Items marked as “Final Sale” at the time of purchase.

3. Damaged or Defective Items

Please inspect your order upon reception. If the item is defective, damaged, or if you receive the wrong item, contact us immediately at [email protected] with photos of the damage. We will evaluate the issue and make it right via a replacement or a full refund.

4. How to Start a Return

To start a return, you can contact us at [email protected].

1. If your return is accepted, we will send you instructions on how and where to send your package.

2. Note: Customers are responsible for return shipping costs unless the item arrived damaged.

3. Items sent back to us without first requesting a return will not be accepted.

5. Refunds & Processing Time

Once we receive and inspect your return, we will notify you if the refund was approved.

• Approval: If approved, you’ll be automatically refunded on your original payment method.

• Timeline: Please remember it can take 7-10 business days for your bank or credit card company to process and post the refund.

6. Contact Us

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at [email protected] or by mail using the details provided below:

Dar Rotin 35 complexe artisanale Oualja, Rabat/Salé, Morocco